Package delivery
Packages are usually shipped within 48h after payment receipt. For most ccases, we propose shippint trough COLISSIMO or DELIVENGO. Link and tracking number are systematically emailed after shipping.
Packages are usually shipped within 48h after payment receipt. For most cases, we propose shipping trough COLISSIMO or DELIVENGO. Link and tracking number are systematically emailed after shipping.
We follow all international shipping rules, including but not limited to: Correct amount of invoices accessible from out of the package, CN23 form carefully filled with accurate tariff schedule, VAT rules. We update our knowledge for any shipping to new destination before proceeding.
We selected those two operators for reliability and carbon neutrality, but feel free to ask us about different company if you find one that will better suit your needs.
Anyway, packing is free on GATARIS.
We take much care with our packing. However, if your package look damaged, please check the content before accept it.
Anyway, if there is a problem with your product, please read following lines and contact us.
Returns
Our products are warranted against defect in accordance with EU rules. Moreover, you can change your mind after you receive your product (you can read our general selling rules about those topics).
Thus, returns are most often possible. However, please contact us before returning a product in order to get instruction and treatment number: contact@gataris.fr (best practice) phone (33) 06 81 42 91 44 (consider we are living with Greenwich time +1 and we do not have very good English speaking skill).